CrowdCompass is truly a compass that points toward a positive event experience!
December 05, 2018

CrowdCompass is truly a compass that points toward a positive event experience!

Jaime Halteman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with CrowdCompass

CrowdCompass is used by our Partnership Development & Events team for customer events. It is also used for larger internal meetings (National Sales Meeting, etc.). The use of CrowdCompass addresses our need to give our attendees a seamless travel and event experience and to be able to notify our attendees of any last minute changes to the agenda.
  • Ease of use for the planner. CrowdCompass is an app that allows our onsite event managers to quickly and easily make changes to the agenda times and locations or send push notifications/alerts to attendees.
  • Ease of use for the attendee. User error is minimal with CrowdCompass. Download instructions are simple and clear. The use of icons within the app makes for a simple user experience.
  • Customer support. Our CrowdCompass support team has been phenomenal! They're always able to assist with any questions or with helping us find new ways to make our experience even more positive.
  • Adding sessions to the app from Cvent. Sometimes adding/changing sessions in Cvent takes a little extra time. It would be nice to be able to add sessions or update sessions within Crowd Compass without having to worry about integration points deleting those changes.
  • We are a learning science company and our events are technology-focused. Having an app that delivers meeting content digitally aligns with our technology-based agendas.
  • I can't think of any negative impacts CrowdCompass has had on our overall business objectives.
For my team, CrowdCompass is perfect for sending out announcements like wi-fi credentials or changes to the agenda. It's also great for reminding attendees when to meet for offsite dinners. Over the last couple of years, our attendee usage at events has increased from about 40% to over 60%. It has helped us to include a note in the instructions that lets attendees know they are free to delete the app at the conclusion of the event and that the app is the best way to stay up-to-date on any changes to the program.