CrowdCompass is a complete and easily configurable mobile app for your event needs.
Brenda J Ainsburg | TrustRadius Reviewer
December 05, 2018

CrowdCompass is a complete and easily configurable mobile app for your event needs.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CrowdCompass

CrowdCompass is the Siemens AG (and its subdivisions like mine, Siemens PLM Software) preferred conference app. CrowdCompass offers both the functionality and the mission-critical security components we need. We can choose to make an event hidden and only allow account creation by a curated list of attendees. CrowdCompass includes dual-authentication account creation.

We have our own branded instance of CrowdCompass, called "Siemens Meetings and Conferences." All of our events are held within a consistent app platform. Downloading the app and loading of each event's info is easy and works across platforms with native OS versions and even an html5 browser-based version.

The functionality is excellent - general schedule, personalized schedules, built-in gamification, the ability to create custom content and the option to lock any/all of it to specific groups.
  • We can choose to make an event hidden and only allow account creation by a curated list of attendees. CrowdCompass includes dual-authentication account creation.
  • We have our own branded instance of CrowdCompass, called "Siemens Meetings and Conferences." All of our events are held within a consistent app platform. Download of the app and loading of each event's info is easy and works across platforms with native OS versions and even an html5 browser-based version.
  • The functionality is excellent - general schedule, personalized schedules, built-in gamification, the ability to create custom content and the option to lock any/all of it to specific groups.
  • I have used the gamification to create custom challenges to work with the location of the event and with our custom theme/tagline.
  • Push notifications are very easy and a useful feature of CrowdCompass. The CrowdPlanner app also allows admins to send on-the-fly push notifications right from their phones.
  • It would be useful to be able to release parts of the gamification (challenges) at specific times and dates. At the moment it is an all or nothing option.
  • Attendees get sound and lock screen push notifications, but CrowdCompass needs to add this kind of mobile phone notification capability to its in-app messaging feature.
  • Increased attendee engagement via Live Polls and gamification.
  • Post-event reporting on Live Poll results
  • Fewer calls/emails to staff because everything they need for logistics is in the app: airport and transportation info, the conference schedule, their personalized schedule, interactive maps, etc.
  • Very easy and inexpensive to configure one's self. I have saved about $8K year over year by using CrowdCompass and configuring it myself.
Checked out DoubleDutch and EventMobi. For the basic logistics features I need as well as more advanced engagement tools, CrowdCompass came out on top for price and usability.

Also, CrowdCompass is integrated with our registration back-end, Cvent. So all my sessions, attendees, and speakers flow from Cvent into CrowdCompass, saving me tons of work. While CrowdCompass can stand alone, I love that it integrates with my regular website back end. Also, the Appointments tool is now completely integrated with CrowdCompass, so my attendees can book their own ad-hoc meetings, saving my event staff a ton of time and headaches.
Great for large and small meetings/trade shows. Live Poll is a great feature that we've used for attendee engagement and post-event reporting. CrowdCompass also integrates with the APPOINTMENTS tool by Cvent. I've used this with success, and it is easy to configure. CrowdCompass works with RFID technology with Cvent's OnArrival software, too.

For trade shows, conferences, and even smaller meetings and events, you can put everything an attendee needs at their fingertips while making it easy for them to navigate your event, connect and meet with each other, and enjoy increased engagement via gamificiation, Live Polls, and Live Q&A.

Using CrowdCompass

6 - Operations, Event Management
1 - Dedication to reading the setup instructions. The platform is very easy to configure. Any digital native can handle it, or anyone who has a liking for technology.
  • Secure conference app
  • Custom branded conference app
  • 1 to many situation of event execution specialist to attendees
  • Reduce customer service calls by putting all logistics info in the app itself
  • Use the integrated appointments tool to save many hours of manual meetings bookings and also have accurate post-event reporting at the click of the mouse.
  • Save tons of time and eliminate the need for a hard cutoff for registration because the Cvent Event Management back-end feeds directly into CrowdCompass. No need to cut a list of registrants and their data to upload to a mobile app platform.
  • Scanning badges to get accurate session attendance feedback
  • Integrate with Cvent's OnArrival check-in software to use RFID technology to passively record session attendance.
Easily configurable, powerful and useful features, integrates with Cvent Event Management platform, Appointments, and OnArrival Check-In.

Evaluating CrowdCompass and Competitors

Yes - Other events used DoubleDutch. The cost to implement was much higher, it required a hard registration cutoff date and manual work to upload attendee data into that app. CrowdCompass integrates fully with the Cvent back-end so no cutoff or manual uploads needed. Lastly, the cost was FAR LESS than DoubleDutch and I was able to configure it easily myself.
  • Price
  • Product Features
  • Product Usability
  • Existing Relationship with the Vendor
Fully integrated with Cvent Event Management back end, saving tons of time and effort.
Request each platform to clearly define how they would integrate into my event management platform and show me how they would result in time and cost savings while keeping attendee experience very positive.

CrowdCompass Support

Easy to create a case, always have my calls received, expertly trained staff who are professional and knowledgeable, and although I have had some very complex configurations, they always understand the issue and resolve it!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - We have an enterprise account and receive a dedicated support specialist.
I did not realize that when I programmed Session Groups in Cvent Event Management that this feature was not supported yet in CrowdCompass. People would add/drop sessions in CrowdCompass but because of my Session Groups, the changes would not flow back into the Cvent Event Management reporting.

The CrowdCompass team supplied me with downloads of attendee schedule data so that I could reconcile the Cvent back-end and have accurate reports for my stakeholders.