Good software but a little expensive.
January 31, 2021

Good software but a little expensive.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with CS-Cart Multi-Vendor

We use Multivendor as a marketplace platform for factories to sell directly to consumers. It is our only platform in use.
  • It has a pretty comprehensive manual for install and configuration.
  • It is supported well by both CS-Cart and the community forums
  • It seems to have a decent amount of skins and templates to choose from (both native and aftermarket), although I am yet to use an aftermarket template.
  • Multi-Vendor doesn't appear to have a manual that shows Vendors how to use the product. This would be useful for admins to learn the vendor side also. I think it would be handy to have a manual that could be white-labeled by an MV Admin for their vendor customers.
  • I would like to see Geolocation added to the experience as a native option whereby the site augments to show the most appropriate pricing currency and shipping options (like a pre-filled address) that are relevant to the particular region that the user is browsing from.
  • The bulk product import function is clunky and not user friendly. It is also not clear about loading images and the documentation seems to be slightly dated.
  • It isn't obvious how to bulk upload multiple images for a product.
  • We're still trying to recover the initial purchase price investment.
Shopify is less expensive than Mirakl and probably more feature-rich. Shopify is probably the cheapest upfront to get started and the best user experience (at least the easiest to get to a point where customers like it). MultiVendor is still an excellent product but it's tricky to get it to a point of an MVP.

Do you think CS-Cart Multi-Vendor delivers good value for the price?

No

Are you happy with CS-Cart Multi-Vendor's feature set?

Yes

Did CS-Cart Multi-Vendor live up to sales and marketing promises?

Yes

Did implementation of CS-Cart Multi-Vendor go as expected?

Yes

Would you buy CS-Cart Multi-Vendor again?

Yes

It's pretty good but I would love a manual that is oriented towards users (vendors and customers).
When I was in the support period, the service was excellent! The forums are also very good.
It's a good product but very expensive for what it is. I really wanted it for a classifieds website but unfortunately, it was too difficult to get it working properly. It is also pretty slow compared to competitors (Shopify).

CS-Cart Multi-Vendor Feature Ratings

Product catalog & listings
8
Product management
8
Bulk product upload
2
Branding
9
Mobile storefront
5
Website integration
10
Visual customization
8
CMS
7
Abandoned cart recovery
8
Checkout user experience
7
eCommerce security
10
Promotions & discounts
7
Personalized recommendations
1
SEO
6
Multi-site management
9
Order processing
8
Inventory management
8
Shipping
7
Custom functionality
10