Improve your net Retention rate with the help of CustomerSuccessBox
August 18, 2021
Improve your net Retention rate with the help of CustomerSuccessBox
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with CustomerSuccessBox
CustomerSuccsessBox is used by different teams like the customer success team [and the] Sales team. It helps to view the product usage pattern of our clients with the help of which we can plan our day and minimize the risk of clients getting churned. CustomerSuccsessBOX gives the user-level data where we can have a check which user is not using the product and can reach out to the client with the data for more product visibility. This had helped to bridge the Gap. On the finance part as well we are able to get the data of the renewal, pending invoices. The relationship part helps us the last connection done with the client. Also gives the analysis of the past product usage history and based on which we can pitch the customer new ideas to improve the product usage. This helps in building a good relationship with the client
- Product Adoption
- Financial Health
- Relationship
- Services
- Logs
- Task Management
- Journey
- Loading Time
- Helped to understand the client much in deep with the help of the statistical data provided by the CustomerSuccessBox
- Freshsuccess (formerly Natero)
Playbook and journey plan, Dhanboard, User level data, Revenue details, Custmomer segmentation
Do you think CustomerSuccessBox delivers good value for the price?
Yes
Are you happy with CustomerSuccessBox's feature set?
Yes
Did CustomerSuccessBox live up to sales and marketing promises?
Yes
Did implementation of CustomerSuccessBox go as expected?
Yes
Would you buy CustomerSuccessBox again?
Yes