An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need...
Customer Success Box has now become the single source of truth for our Customer Success Team. It allows our team to get a complete picture …
It's solving the problem of creating multiple …
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- Customer segmentation (15)9.696%
- Dashboards (15)9.393%
- Product usage (15)9.393%
- Customer profiles (14)9.191%
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Entry-level set up fee?
- $499 per userRequired
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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- Tech Details
An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.
CustomerSuccessBox provides AI-generated proactive recommendations for CSMs to drive retention by learning and analyzing historical data. It enables success managers to deliver a consistent customer onboarding experience, improve retention, drive upsell and improve monthly recurring revenue (MRR) and lifetime value (LTV) for SaaS businesses. CustomerSuccessBox processes millions of activities from 250,000 plus end users every week. It is built to handle 2,200 events/second to give you the real picture of the customer account health. CustomerSuccessBox’s clientele includes global clients like LeadSquared, Raken, Locus, and Headset.
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Billing
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Customer health scoring
- Supported: Customer segmentation
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
- Supported: API
- Supported: Integration with Salesforce.com
|Deployment Types||Software as a Service (SaaS), Cloud, or Web-Based|
|Supported Countries||United States|
|Small Businesses (1-50 employees)||0%|
|Mid-Size Companies (51-500 employees)||90%|
|Enterprises (more than 500 employees)||10%|
This helps to update and focus on key tasks related to the client.
Small insights graph helps to quickly analyze the client's health towards our product.
The customizable filters are a great help in sorting the data.
- Freshsuccess (formerly Natero)