DameWare Remote Support - The IT Pro's universal took kit!
July 10, 2015

DameWare Remote Support - The IT Pro's universal took kit!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • MiniRemote Control/Remote Command/Services

Overall Satisfaction with DameWare Remote Support

DameWare Remote Support is being used by our IT department to provide remote support either in the office or outside of the office to internal staff. This allows our IT department to be more efficient by not having them walk around the office looking for a particular user. It also gives them the ability to work from home via the VPN.
  • Allows you to manage the services on a remote machine easily without the need to connect to the machine via RDP.
  • Provides the ability to remotely control a user's computer without complicated software installs.
  • Allows us to run remote commands on servers/computers without having to log in to the machine.
  • The ability to connect to remote PCs outside of the office is available but it seems complicated to set up.
  • Increased efficiency of our IT department.
  • Happier users since their issues get solved quicker
  • Support regardless of where the IT person is.
I have tried TeamViewer, but it does not have all the functionality of DameWare Remote Support. There are much more features packed into this product compared to TeamViewer. I choose DameWare Remote Support because I used it for 7 years at my previous place and it served me well. I will continue to use it as it's an invaluable tool.

Not really, it does a whole lot of everything!

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
File transfer
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Not Rated
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Remote Active Directory® management
Multi-platform remote control
Not Rated