Great tool for our business IT support team.
July 10, 2015
Great tool for our business IT support team.
Score 8 out of 10
Vetted Review
Verified User
Software Version
DameWare Mini Remote Control 11.1
Overall Satisfaction with DameWare Remote Support
We use DameWare Mini Remote Control to access computers all throughout the building when someone has a problem, needs software installed or needs an admin password entered. It was extremely easy to set up and connect to computers within our domain. The price and software functionality combination, is about the best I've seen.
Pros
- Very quick and easy to remotely install the service.
- Very nice remote support feature set.
- Very quick and easy setup / initial configuration.
Cons
- When connecting to different computers, we always have to change the type to Windows NT/Challenge Response. It defaults back to the other type when you click on a different computer. Wish it was sticky.
- Can't set descriptions on computer names, in the computer name list.
- Our support techs are much happier not having to run around to all the workstations for minor issues. We can quickly remote in from the comfort of our desks.
We reviewed three other major products. Two of them lacked the features that DameWare had, and one of them had an excessively high price tag.
SolarWinds Dameware Remote Support (DRS) Feature Ratings
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