One Man's View
July 10, 2015

One Man's View

Bobby Rich | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Dameware Remote Support 11.1

Modules Used

  • All aspects

Overall Satisfaction with DameWare Remote Support

DameWare Remote Support is used from one main office to provide technical support locally and to other remote locations about the state.

Pros

  • Ability to correct technical issues without having to physically travel to remote locations.
  • Ability to see what is up/down.
  • Ability to push updates and patches.

Cons

  • Hard to provide aspects for improvement...
  • Better up-time for 24x7 clients is the primary function of the product.
  • Use of the product allows for reduced technical support costs.
It's a good product and will continue to support use of the application.
The program takes a few minutes for a technician to get their arms around the program, but after a bit, few would want to work without the product or something similar.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Remote Administration
8.0
Screen sharing
8
File transfer
8
Instant message
8
Over-the-Internet remote session
8
Remote management of servers & workstations
8
Remote Active Directory® management
8
Multi-platform remote control
Not Rated

Comments

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