TrustRadius
DameWare is for you.
https://www.trustradius.com/remote-desktopDameware Remote SupportUnspecified8.590101
Jason Dunaway profile photo
Updated September 06, 2016

DameWare is for you.

Score 7 out of 101
Vetted Review
Verified User
Review Source

Software Version
10.0.0.372
Modules Used
Mini Remote Control / DRS

Overall Satisfaction with DameWare Remote Support

We use DameWare Remote Support to remotely support our cafes. It is used by our help desk team. It addresses the need for remote support.
  • It provides the necessary remote tools to allow you to interact with a machine transparently to the user needing support.
  • It allows the client to continue working on their PC while you diagnose their issue using tools like, Remote Registry, File Shares, and Processes.
  • I would like to see snapshots of screens (updated at specific intervals) that I am not connected to through the mini remote control module as a way to keep tabs on users.
  • I would like to see a troubleshooting recorder, similar to Windows 7's Problem Step Recorders with capabilities to email the recording to a specified email address or post to a support forum.
  • We see an increased employee efficiency from our remote locations as we can allow them to continue using their workstation while troubleshooting using remote tools
  • Radmin Remote Administrator,Symantec pcAnywhere,RealVNC
For the cost, DameWare was the best product with the most features. It provided the most relevant features for a support desk to troubleshoot issues without interrupting the day to day of a client.
DameWare Remote Support works great for a support desk. I would make sure to ask:
What are some built-in support tools the product can provide?
Can this tool make it easy to capture a recording of an issue and get that issue recording to the support team?

Dameware Remote Support Feature Ratings

Screen sharing
9
File transfer
8
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
8
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Multi-platform remote control
Not Rated

Using DameWare Remote Support

Usability

10