Overall Satisfaction with DameWare Remote Support
I managed an IT support team that used DameWare to support users in over 25 medical clinics across many counties in California. With this tool, my techs were able to remote into users' PCs/laptops and solve issues quickly, and also install software when required. It is easy to use and has great tools included.
- Remote into a user's PCs/laptop was easy. We were able to train temporary tech employees quickly.
- It did not require the user at the other end to perform any task, so the medical staff could focus on their duties and not be technical.
- The DameWare client was part of our O/S image, so no software was required for the users to install.
- We did not find issues with DameWare.
- If it could interface with our help desk system (ManageEngine), that would be the only improvement.
- Help desk techs are more efficient with their time, as they do not have to travel to user's desks/facilities.
- Users do not have to explain the issue over the phone, as the tech can see their screen. Improves customer satisfaction.
DameWare does what the others do as well.