DameWare Remote Control Review - Nice Product
January 18, 2018

DameWare Remote Control Review - Nice Product

Daniel Harmuth, PMP/MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with DameWare Remote Support

I managed an IT support team that used DameWare to support users in over 25 medical clinics across many counties in California. With this tool, my techs were able to remote into users' PCs/laptops and solve issues quickly, and also install software when required. It is easy to use and has great tools included.
  • Remote into a user's PCs/laptop was easy. We were able to train temporary tech employees quickly.
  • It did not require the user at the other end to perform any task, so the medical staff could focus on their duties and not be technical.
  • The DameWare client was part of our O/S image, so no software was required for the users to install.
  • We did not find issues with DameWare.
  • If it could interface with our help desk system (ManageEngine), that would be the only improvement.
  • Help desk techs are more efficient with their time, as they do not have to travel to user's desks/facilities.
  • Users do not have to explain the issue over the phone, as the tech can see their screen. Improves customer satisfaction.
It is well suited for distributed environments where the help desk is centralized and the users are at remote facilities. By using this software, the tech does not have to travel to the facilities except for issues that are hardware related and must be replaced.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
9
File transfer
9
Instant message
9
Secure remote access with Smart Card authentication
9
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Remote Active Directory® management
9
Centralized management dashboard
9
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
9