DameWare works for SMBs!
Updated December 23, 2015

DameWare works for SMBs!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with DameWare Remote Support

We use DameWare Remote Support to support end-users at our college for staff, faculty, and students in both the administrative and classroom labs. The IT department is the primary user and we use it to remote into computers and systems to provide end-user troubleshooting or support.

Pros

  • Easy to launch the application and manage
  • Can integrate with WebHelpDesk DT
  • Able to download patches, software installs, and navigate relatively easy

Cons

  • Clientless app/prefer a web-based tool
  • Tracking in help desk tool (WebHelpDesk)
  • Use on mobile devices
  • Reduced headcount needed for on-premise support
  • Reduced downtime for end-users
  • Improved MTTR
  • BMC,Remedy,CA Service Desk
Cost and SMB were the main factors (fit).
Will this access any device?

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Remote Administration
9.5
Screen sharing
10
File transfer
10
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
9
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Multi-platform remote control
Not Rated

DameWare Remote Support Implementation

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