Near perfect remote assistance tool with some caveats
July 21, 2015
Near perfect remote assistance tool with some caveats
Score 9 out of 10
Vetted Review
Verified User
Software Version
11.0.0.170
Modules Used
- Remote Control
Overall Satisfaction with DameWare Remote Support
As the only IT person in the company, the ability to quickly connect to a user's PC and resolve issues saves an enormous amount of time. It is also invaluable in supporting remote users and when I need to work from home.
- Installation requires no interaction from the end user
- Installs quickly
- Integrated security
- Unable to connect to users not on local network (such as products like GoToAssist)
- Entry screen for computer name is tedious and acts unexpectedly at times
- The time saved in resolving user issues pays for the software in short order.
- GoToAssist,WebEx Support Center
As stated previously, DameWare Remote Support is hands down more seamless and cost effective in a local network environment.