Near perfect remote assistance tool with some caveats
July 21, 2015

Near perfect remote assistance tool with some caveats

Caleb McKay | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Modules Used

  • Remote Control

Overall Satisfaction with DameWare Remote Support

As the only IT person in the company, the ability to quickly connect to a user's PC and resolve issues saves an enormous amount of time. It is also invaluable in supporting remote users and when I need to work from home.
  • Installation requires no interaction from the end user
  • Installs quickly
  • Integrated security
  • Unable to connect to users not on local network (such as products like GoToAssist)
  • Entry screen for computer name is tedious and acts unexpectedly at times
  • The time saved in resolving user issues pays for the software in short order.
  • GoToAssist,WebEx Support Center
As stated previously, DameWare Remote Support is hands down more seamless and cost effective in a local network environment.
If the majority of users are on the local network, DameWare Remote Support is hands down the way to go - both in ease of use and cost effectiveness. If you support a lot of remote users who are not on your local network then a product like GoToAssist would probably suit you better.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Multi-platform remote control