Near perfect remote assistance tool with some caveats
Caleb McKay | TrustRadius Reviewer
July 21, 2015

Near perfect remote assistance tool with some caveats

Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

11.0.0.170

Modules Used

  • Remote Control

Overall Satisfaction with DameWare Remote Support

As the only IT person in the company, the ability to quickly connect to a user's PC and resolve issues saves an enormous amount of time. It is also invaluable in supporting remote users and when I need to work from home.
  • Installation requires no interaction from the end user
  • Installs quickly
  • Integrated security
  • Unable to connect to users not on local network (such as products like GoToAssist)
  • Entry screen for computer name is tedious and acts unexpectedly at times
  • The time saved in resolving user issues pays for the software in short order.
  • GoToAssist,WebEx Support Center
As stated previously, DameWare Remote Support is hands down more seamless and cost effective in a local network environment.
If the majority of users are on the local network, DameWare Remote Support is hands down the way to go - both in ease of use and cost effectiveness. If you support a lot of remote users who are not on your local network then a product like GoToAssist would probably suit you better.

Dameware Remote Support Feature Ratings

Screen sharing
10
File transfer
7
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
1
Over-the-Internet remote session
1
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
9
Remote Active Directory® management
9
Centralized management dashboard
9
Multi-platform remote control
9