TrustRadius
Effective remote support for a reasonable cost for most environments
https://www.trustradius.com/remote-desktopDameware Remote SupportUnspecified8.590101
Daniel Mantell profile photo
July 21, 2015

Effective remote support for a reasonable cost for most environments

Score 9 out of 101
Vetted Review
Verified User
Review Source

Software Version
11
Modules Used
none

Overall Satisfaction with DameWare Remote Support

DameWare Remote Support is used to remotely troubleshoot user PCs and to access non service based servers.
  • Quickly access user PCs.
  • Allow quick functionality of common needs (e.g. remote cursor, scaling, remove user input).
  • Allows multiple instances.
  • Authentication can be cumbersome, there should be an option to remember authentication time for any PC.
  • Should provide auto scaling for multiple instances (e.g. auto scale 4 windows to fit one monitor changing the destination resolution as necessary during session)
  • Link with AD computer list in a practical way.
  • Increased efficiency for helpdesk and desktop support. Quick resolution of most issues for users.
DameWare Remote Support is a very good tool for in network remote support. It has capabilities for other scenarios, but I have not utilized these functions. For the price it is very good.

Dameware Remote Support Feature Ratings

Screen sharing
9
File transfer
5
Instant message
5
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Not Rated
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
9
Remote Active Directory® management
4
Centralized management dashboard
4
Multi-platform remote control
Not Rated

Using DameWare Remote Support

Usability

9
It's effective and easy. It'll do what you want it to do as long as you don't expect the world. I expect it would be even better if you were a Solar Wind shop; for us this is the only thing we use from them, mainly due to price point on other components.

Usability Pros and Cons

ProsCons
Like to use
Relatively simple
Easy to use
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None

Easy Tasks

  • Connecting to PCs, as long as you have the DNS name or IP. The authentication type takes a minute to figure out, but everything aside from that is pretty self explanatory.
  • Re-sizing window, though it could be improved further.

Difficult Tasks

  • None, some are not effective but that's due to having better tools available.