Overall Satisfaction with DameWare Remote Support
DameWare Remote Support is used to remotely troubleshoot user PCs and to access non service based servers.
- Quickly access user PCs.
- Allow quick functionality of common needs (e.g. remote cursor, scaling, remove user input).
- Allows multiple instances.
- Authentication can be cumbersome, there should be an option to remember authentication time for any PC.
- Should provide auto scaling for multiple instances (e.g. auto scale 4 windows to fit one monitor changing the destination resolution as necessary during session)
- Link with AD computer list in a practical way.
- Increased efficiency for helpdesk and desktop support. Quick resolution of most issues for users.
SolarWinds Dameware Remote Support (DRS) Feature Ratings
Using DameWare Remote Support
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Connecting to PCs, as long as you have the DNS name or IP. The authentication type takes a minute to figure out, but everything aside from that is pretty self explanatory.
- Re-sizing window, though it could be improved further.
- None, some are not effective but that's due to having better tools available.