TrustRadius
You should be using DameWare. Enough said.
https://www.trustradius.com/remote-desktopDameware Remote SupportUnspecified8.590101
Bill Dalton profile photo
July 21, 2015

You should be using DameWare. Enough said.

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version
11.0
Modules Used
DameWare Remote Support 11.0, DameWare Server

Overall Satisfaction with DameWare Remote Support

I currently use DameWare Remote Support to support my current PC base. I have about 100 PCs and a few on-site servers that I need to be able to diagnose and trouble shoot from anywhere I happen to be.
  • I can work on multiple PC's or servers at once and never have to walk the user though the necessary steps over the phone.
  • It integrates with my Active Directory domain, so I always have a current list of devices that it can connect to. And with the remote server, I can connect to any of them even from a phone.
  • For the price, I can't really think of anything that is left out. I would like a way to view what PC a user is logged into.
  • DameWare Remote support improved my trouble ticket handling time.
  • I'm able to work on many machines at once.
  • RealVNC,LogMeIn Rescue,TeamViewer
The only product that beats the price is Real VNC. And that does not have the feature set that DameWare includes. Both LogMeIn and TeamVeiwer cost way too much to justify them and you have to rely on a third party service for them to work. With the combination of feature and cost savings, it's almost a no brainier.
If you are not a Windows shop, DameWare Remote Support is not for you. It's not really needed for smaller networks either. You must have some technical knowledge to set this up properly, for if you are not comfortable with modifying things like firewall settings, you may want to shy away from this product.

Dameware Remote Support Feature Ratings

Screen sharing
10
File transfer
10
Instant message
6
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
8
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Multi-platform remote control
Not Rated

Using DameWare Remote Support

Users and Roles

1 - It Support

Support Headcount Required

1 - Basic networking and Windows Knowlege

Business Processes Supported

  • Remote screen sharing
  • Remote command execution
  • Process list

Likelihood to Renew

10
Best value for the money.