Corprate DameWare fail for us.
July 22, 2015

Corprate DameWare fail for us.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version,64bit

Modules Used

  • Mini remote control

Overall Satisfaction with Demandware

We use DameWare Remote Support to support users across our network, local and remote.
  • I'm sorry to say it is unreliable, support takes a long time to get back with us, we currently pay for a product that just does not work.
  • Technical support
  • Product reliability
  • Better knowledge base
  • All I can say is from a support stand point the product is not a good fit. If I'm trying to help a client with troubleshooting their PC issues, and the connection constantly drops behind a gigabyte switch, there is a problem. It slows down production and is very frustrating.
We have used TeamViewer. We can support our users without the connection dropping. The product has many abilities that DameWare is barely implementing into their software, such as chat. TeamVewer has this ability along with VOIP, chat, file transfer, webcam, and meetings.
Again I am sorry I will not recommend in a corporate environment. I would recommend TeamViewer. It's a one time fee for the product and you own it. No monthly fees.