My experience with Datto Autotask PSA
May 04, 2022

My experience with Datto Autotask PSA

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Datto Autotask PSA

It keeps track of time spent on tickets, keeps track of the tickets themselves, and serves as a repository of 'how we fixed it the last time.' It's very robust in how it can be configured and it can interface with LogicMonitor. Widgets are highly configurable and can bring a wealth of information to you at a glance (i.e. types of tickets open, how many are overdue or due, what status they are in etc.).
  • Keeps track of IT tickets (though it could be anything, not necessarily IT)
  • Keeps track of timesheets.
  • It's easy to use once you get the hang of it, which doesn't take long.
  • For my use case, it does the job perfectly.
  • uptime
  • Data storage (ie. the volume of tickets we create)
  • responsiveness
  • Not sure the numbers, but this makes my work possible and is better than any other ticketing system I have used.

Do you think Datto Autotask PSA delivers good value for the price?

Not sure

Are you happy with Datto Autotask PSA's feature set?


Did Datto Autotask PSA live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Datto Autotask PSA go as expected?

I wasn't involved with the implementation phase

Would you buy Datto Autotask PSA again?


If you have work tickets to keep track of it's great. If you have timesheets to manage, it's great. These are essentially the only things I use it for.

Autotask PSA Feature Ratings