Item: Dayforce
Rating: 9
Author: Jack Sienkiewicz

Use Cases and Deployment Scope

We are using Dayforce across our whole organization. We went full involvement with the modules - WFM, Payroll, HR, Benefits, Recruiting, Self Service forms, Dashboards, Scheduling. It has helped us get one user record for employees across our organization and one spot for staff to look up information. It's also increased efficiency and productivity.

Pros and Cons

Payroll processing. It is a quick interface and no need to import records from other sources.
Dashboards. They provide a great look at organizational data.
Benefits. Simple easy to use interface for users to enroll.

Reporting - They are working on an upgrade but need to make it more open and not lock down filters and tables.
Load time on first log in - they are working on removing Silverlight but would be helpful to pull the components out before logging in.
More integration with recruiting and performance. They are newer modules but they need to be able to pull more information from existing employees.

Return on Investment

More efficient
Time saver
Easier access to data

Real-Time Payroll vs. Batch

Much better visibility to data to compare to budget numbers for projections. Has also helped and given access to the data to more users since they don't have to worry about batch processing.

Using Dayforce for Compliance

Using rules for eligibility requirements to have Dayforce notify and handle when users need to be notified.

Impact on Decision Making

The ability to have real time data from one record source has saved a large amount of time for our admin staff. We are able to produce the data when asked for quicker decisions and have the ability to forecast better.

Alternatives Considered

Ceridian HPL, UltiPro and Workday Human Capital Management

Much more streamlined and easier to use.

Other Software Used

Cornerstone OnDemand, Blackbaud CRM

Likelihood to Recommend

Well suited for any size organization with complex rules. Especially geared for multi state and retail space but will work with any organization. Can be customized for multiple business process'.

Users and Roles

1400 - Everything - applications to employees to HR, Finance, IT, and managers.

Support Headcount Required

7 - Admins for each functional area - HR, Finance, IT.
Think logically and to help troubleshoot less experienced computer users.

Business Processes Supported

HR
Finance
Data reporting

Innovative Uses

Labor splits
Using as the one stop shop for all employee matters - onboarding, doc management, etc

Future Planned Uses

New modules - Learning, Compensation
Expand use of existing features

Likelihood to Renew

10

Very satisfied with product and believe we are a partner with Ceridian.

Products Replaced

Yes - Legacy Ceridian HPL and iEmployee. Both were outdated and we out grew their capabilities as an organization.

Key Differentiators

Price
Product Features
Product Usability
Product Reputation
Vendor Reputation

Functionality and a true one record system
Price point
Migration of existing data

Evaluation Lessons Learned

Would not change our selection. Would choose Dayforce again.

Implementation Rating

10

Fantastic implementation team. Learn to trust them as they had our best interests in mind and wanted to make the system work for us while providing best practice knowledge.

Implementation Details / Implementation Partner

Vendor implemented

Implementation Phases

Yes - We worked on the schedule of when we would go live on each module and it was based on how each module relates with one another.

Change Management Lessons

Change management was a small part of the implementation and was well-handled - Ceridian set the standard for us now in regards to system implementation. The implementation team was fantastic and is the template for how we now look at implementations and changing our scope of projects.

Implementation Issues

Time management - have implementation but our normal "day jobs" as well.

Training Types Used

Online training
In-person training
Self-taught

In-Person Training

9

Was generic training and not specifically to our use case but covered each functional area.

Online Training

9

Was generic training and not specifically to our use case but covered each functional area.

Ease of Dayforce Training

There is continual self training and education that is needed to stay current with the product but all the information is provided for us to so do.

Product Configurability

10

Have the ability to customize as needed and ourselves without having to contact Ceridian.

Configuration Lessons

Think towards the future. Don't base config on what doing now but plan for future and set it up as detailed as can from the start.

UI Customization

No - there is no facility to customize the interface

Extensibility and Customization

No - the product does not support adding custom code

Additional Customization Considerations

Able to do our own custom reports and exports

Support Rating

9

Ceridian keeps making the investment to enhance and grow their support department.

Dayforce Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Bug Resolution

Yes - Yes. It is amazing how frequently patches and additions are worked on and pushed live.

Exceptional Examples of Dayforce Support

Being able to have direct contact with their support manager and VP to talk about our tickets and hear from them their commitment to our success. I have also been able to see more of the IT functions that I am used to when working with some of the higher tiered reps.

Usability

9

Very intuitive. Clean and modern interface.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using	None