Incredibly powerful tool, a few minor issues
June 18, 2020

Incredibly powerful tool, a few minor issues

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Modules Used

  • DupeBlocker
  • PeopleImport
  • ReassignOwnership
  • Single Table Deduplicator
  • MassLeadConvert
  • Lead2ContactDedupe
  • Lead2AccountDedupe
  • Find / Report ID's

Overall Satisfaction with DemandTools

We are using DemandTools for the following use cases:
  • De-duping and importing people lists from webinars and trade shows into Salesfore.
  • Mass de-duplication of leads, contacts, and accounts in Salesforce.
  • De-duping purchased list against existing accounts in Salesforce.
  • Real-time duplicate blocking and merging in Salesforce.
  • People import saves us an immense amount of time comparing and importing lists.
  • Dupe Blocker is intuitive to configure and has robust functionality.
  • Single table de-dupe has allowed us to reduce our duplicate records in Salesforce by a good amount.
  • There are certain pieces of functionality that simply don't work. Validity blamed it on our Salesforce org instead of figuring out how to fix the problem.
  • Took over 6 months to work through the above issue and support was extremely unresponsive.
  • We have saved an average of 20 hours per month on de-duplication and record import.
  • Our sales team is more efficient and creating a better customer experience with a reduced amount of duplicate records in Salesforce.
Well suited for any de-duplicating or record importing needs. Not well suited if you expect the real-time converting and merging to work perfectly.