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Dialpad Rings the Competition's Bell!
September 19, 2019

Dialpad Rings the Competition's Bell!

Jeremy Goldsborough | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad

Dialpad is used daily at Spirelight Web to interact with clients via voice and messaging. It is being used across our entire organization to provide personal service and critical communication. Dialpad has solved the issue of phone service mobility with our company while providing the convenience of a communication trail and team member accountability through reporting.
  • Dialpad allows simple yet powerful controls over team availability. When a team member is unavailable, it is very easy to route calls elsewhere.
  • Reporting is a strong point with Dialpad. The ability to track call volume and call time, and break this down by team member, is a crucial metric to obtain.
  • The ability to connect Dialpad to Google apps has proven to be a fantastic feature. Whether it is a calendar, doc, or an email, Dialpad really shines in the connectivity arena.
  • I'd love to see a smoother experience with hardware functionality -- specifically headsets. There have been times where a calling party simply cannot hear a team member even though headsets are clearly connected properly.
  • For Apple users, it would be nice to be able to sync call availability to an Apple calendar.
  • The call relay feature on the mobile app is odd. Instead of dialing a number directly, it seems that one must dial a completely different number and then be routed through to the original call.
  • Dialpad has positively impacted my business by providing a steady and consistent means of phone communication.
  • There has been additional value injected by the time-saving features of the system. Less time spent fumbling with a phone system equals more time making sales and servicing clients.
  • We've seen excellent ROI through the text messaging features of Dialpad. The ability to communicate with this method without exposing personal cell numbers has been a real point of value.
Dialpad has provided an overall better experience, not only in app and feature quality, but also in the arena of customer service. Previous VOIPs were cumbersome and difficult to get support on. Dialpad has been the opposite. While Dialpad provides a better experience across the board, it also delivers at a fantastic price point, well below the previous services we used.
My need for Dialpad support has been minimal, but whenever it has been required, Dialpad has delivered a great customer support experience. Knowledgeable reps and short hold times have combined to create an overall enjoyable resolution, getting me up and running within a reasonable time and back to where I need to be in my business.

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

Dialpad is well suited in an environment where incoming and outgoing business calls and text messages are required. Its features will be best utilized by a company that is mobile in nature (work-from-home, frequent traveler, collaborative workspace, etc) but is looking to stay on top of its phone communication game. It may be less appropriate for a brick and mortar business that has a traditional call operator in-house.