Happy Dialpad Customer | TrustRadius

Overall Satisfaction with Dialpad

Use Cases and Deployment Scope

The entire organization is using Dialpad. It solves the issue of having employees in a certain physical location, as we are all able to communicate amongst ourselves and with our clients without issues from wherever we are. We have been using Dialpad for about a year and have not had any issues and setting it up was easy!

Pros and Cons

Pros

Easy setup
Great price
Good call quality

Cons

Mac app sometimes crashes.

Return on Investment

We were able to save money on our previous phone bill.
We have opened up to become location independent.

Alternatives Considered

Dialpad was a cheaper alternative with just as many features.

Support Rating

9

They have a chat option that is easy to get ahold of them, and they have solved issues quickly.

Key Insights

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Other Software Used

Basecamp, Jira Software, Freshdesk

Likelihood to Recommend

I think Dialpad works very well as both an internal communication method as well as for working with customers.

Comments

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