Dialpad Review
Updated April 08, 2021
Dialpad Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad
Dialpad is being used throughout our whole organization, with all staff members having their own personal number, along with multiple department groups. This is our main phone line for interoffice communication, along with communication with both customers and vendors. We are also utilizing Dialpad to sync with our Salesforce system, allowing us to keep track of calls on customer and vendor accounts.
Pros
- Ease of use
- Works on multiple devices
- Ability to text or call customers/other employees
- Salesforce integration
Cons
- Lots of updates, which can disrupt some employees' work
- Internet-based, which would not work if you have weak internet
- Errors when answering calls sometimes
- Helped tremendously with tracking customer calls - saves lots of time.
Do you think Dialpad Connect delivers good value for the price?
Yes
Are you happy with Dialpad Connect's feature set?
Yes
Did Dialpad Connect live up to sales and marketing promises?
Yes
Did implementation of Dialpad Connect go as expected?
Yes
Would you buy Dialpad Connect again?
Yes
Comments
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