One of the Best Communication Tools for Your Business
January 25, 2022

One of the Best Communication Tools for Your Business

Devion Ayers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

Ability to have multiple callers on hold, merge calls, and live transcription during a call are very critical features of the service. It allows for me to take phone calls on the go and not miss a beat as I can read back through the transcription of the conversation to obtain key points and pertinent details when I return to the office.

Weekly reporting of calls and the ability to deep dive into specific call will prove to be vital to my business as we begin to scale and bring on additional dispatchers.
  • Live transcription of phone calls.
  • Ability to switch live calls between devices.
  • Phone call analytics deep diving ability.
  • When Dialpad app is open on my desktop, and I answer a call on my cell phone, I would like to be able to follow through with the phone call. Sometimes the call does not register on the device (or at least I am unable to hear the caller speaking at times).
  • Scrolling of the active call when two calls are displaying, especially when disconnecting from one of the calls needs to be improved. I sometimes mistakenly hang up on the incorrect caller.
  • Live transcription.
  • Multiple number and multiple lines/calls (simultaneously).
  • No call missed. Every call accounted for.
  • No missed calls = $1000's saved/earned.
  • I have been able to build rapport quickly by having names and reference number, times and dates. Detailed information due to the live transcription to reference.
  • Search feature for contacts and phone calls make finding contacts and numbers a breeze.
No dropped calls. No missed calls. A record of my conversations.

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Transcribing of live calls while outside of the office or inability to take notes during a meeting.

I have not yet used the video meeting/virtual meeting feature, however I am sure this will present the same advantage (live transcription).

If you are mostly making outbound calls, the features may not be so important.