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Would Recommend Dialpad Talk to a Friend
October 07, 2022

Would Recommend Dialpad Talk to a Friend

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

Due to the pandemic, our organization moved towards working remotely most of the time. DialPad Talk has been a great solution and added features like call transcription are a big plus especially if you call in to customer support - instead of writing out the instructions you can just copy & paste what they told you and refer back to it for the future.
  • I can make calls through the app & the caller ID shows my office line - I can toggle between the main business line and my direct line.
  • It keeps all of my voicemails & transcriptions in one place.
  • The desktop login allows me to access everything as well.
  • I haven't really found things that I think need to be improved but I haven't tried using the eFax yet so I'm not sure how that will work.
  • Call Transcription
  • Caller ID masking
  • Auto receptionist - callers are able to make selections for what department to be directed to.
  • Employees don't have to give out personal cell phone numbers
  • Calls are being answered more and missed calls being returned more promptly
  • Spectrum Business (part of Charter Communications)
DialPad Talk is the only service of this type we have ever used but we chose them because they had the lowest start up fees and the shortest contract so we wouldn't be locked in long-term if we didn't like it.

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

Dialpad Talk works really well if everyone if the organization is willing to use their smartphones. I assume that they have a solution for using it at a desk phone as well as your smartphone but that is not an option we explored as our entire staff prefers using their own devices.

Using Dialpad Talk

8 - Public service
1 - We have one point person that researched options and implemented; feedback on the process was positive.
  • N/A
  • N/A
  • N/A
As long as they don't raise prices unexpectedly we will continue to use.

Evaluating Dialpad Talk and Competitors

Yes - We replaced traditional land lines because our workforce has migrated to mostly working remotely. Dialpad Talk allows us to easily add users if needed.
  • Price
  • Product Features
  • Product Usability
Not being locked into long contracts, not paying high start up fees, and having the product work as advertised.
Would do the same.

Dialpad Talk Implementation

Dialpad Talk Support

They responded timely.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
Support doesn't seem to care
No - didn't see a benefit; if the product works well I shouldn't need premium support.
They have responded timely and adequately to my requests.

Using Dialpad Talk

It works as expected.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Everything is very intuitive to use.
  • None so far
Yes - Works very well.