I love my customer success manager!!
May 13, 2016
I love my customer success manager!!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with DiscoverOrg
It is used by our marketing, sales, and business development reps to source high-quality, active leads.
- Their on-boarding and training was speedy, thorough, and and friendly. Their team listened to our needs and accommodated our quick turnaround time.
- Our account manager is super friendly and responsive. Whenever I have a question she emails or calls quickly to respond to my questions and provides helpful answers.
- The platform is intuitive and easy to use. Easy for us to get up and running.
- When we search for a company that isn't available to us because of our contract parameters, it the language is a little confusing for field reps. They can't tell if they did something wrong, if the information isn't in DiscoverOrg, or if it's because our contract limited their search.
- We submitted a research request a month ago and haven't heard back yet.
- It used to take us days to source leads and the information wouldn't be that great. Now it takes literally seconds. Our team is way more efficient now.