I love my customer success manager!!
May 13, 2016

I love my customer success manager!!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with DiscoverOrg

It is used by our marketing, sales, and business development reps to source high-quality, active leads.

Pros

  • Their on-boarding and training was speedy, thorough, and and friendly. Their team listened to our needs and accommodated our quick turnaround time.
  • Our account manager is super friendly and responsive. Whenever I have a question she emails or calls quickly to respond to my questions and provides helpful answers.
  • The platform is intuitive and easy to use. Easy for us to get up and running.

Cons

  • When we search for a company that isn't available to us because of our contract parameters, it the language is a little confusing for field reps. They can't tell if they did something wrong, if the information isn't in DiscoverOrg, or if it's because our contract limited their search.
  • We submitted a research request a month ago and haven't heard back yet.
  • It used to take us days to source leads and the information wouldn't be that great. Now it takes literally seconds. Our team is way more efficient now.
Honestly I think it is a very valuable tool with great people in their company. I think anyone that wants up-to-date account and contact information from their target prospect, DiscoverOrg is the way to go.

DiscoverOrg (discontinued) Feature Ratings

7.2
Advanced search
2
Identification of new leads
10
List quality
10
List upload/download
2
Ideal customer targeting
10
Load time/data access
9
10.0
Contact information
10
Company information
10
Industry information
10
9.8
Lead qualification process
10
Smart lists and recommendations
10
Salesforce integration
8
Company/business profiles
10
Alerts and reminders
10
Data hygiene
10
Automatic data refresh
10
Tags
10
Filters and segmentation
Not Rated
10.0
Sales email templates
Not Rated
Append emails to records
10

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