DocuSign easy to use and share
August 09, 2018

DocuSign easy to use and share

Tim Ryan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

DocuSign for Enterprise

Overall Satisfaction with DocuSign

We use DocuSign for a number of reasons. One big part is vendor contracts and the ease of use is great, every vendor we work with is familiar with it so that makes the adoption easy. We also use it with our customers to have them sign forms when they are on the phone with sales. This provides a quick turnaround time.
  • Easy to sign docs if you have account or not
  • Proof of signature is great
  • Easy to create custom docs to sign
  • Layout and format are a little dry, use more colors
  • Better dashboard controls
  • Custom signatures when signing
  • Positive impact on paper and fax
  • Positive impact on turn around times for vendor contracts
  • Positive impact on customer satisfaction
We went straight to DocuSign since they are the industry leader, didn't need to evaluate any other places. Pricing and the IT capabilities are good and we have no regrets about choosing Docusign. Their support is very good when we need it as well. Very easy to work with and figure out.
Industry leader so everyone uses it making it easy for all to understand and accept. We use it for vendor contracts and it is very easy to make revisions and send things back and forth. Also use it for customers when we need their signature/approval on certain forms in order to move forward in sales process.

DocuSign Support

Very easy to use and customer adoption is high, docs get turned around quickly and we don't have to worry about mail or fax which saves us time and money. Very easy to customize docs to send for a number of different business reasons. Really happy with our decision to use it.
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
Worked with Adam Hernandez (Acct Rep) to get things set up and he came to Seattle office and provided demo for our company. This really helped with managers and execs to see the value and get the purchase approved. Adam has always been easy to work with and helpful in all areas.