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DocuSign removes hardship from users, enables easy interaction
September 05, 2018

DocuSign removes hardship from users, enables easy interaction

Naomi Hagelund | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

DocuSign Professional

Overall Satisfaction with DocuSign

DocuSign is used by the entire organization, across every department. The organization is spread across the entire state, so many departments are several hundred miles away from each other- some are even in different states. This software addresses the problem of location when it comes to signing important, time-sensitive documents that contain confidential information.
  • It's very easy to implement. Dropping and dragging fields onto the form is not difficult. The basic workflow setup is also fairly easy to implement.
  • The interface is nice. The website is aesthetically pleasing and easy to navigate.
  • The Google add-on is very helpful.
  • The workflow process can get complicated and difficult to troubleshoot.
  • The support area can also be difficult to navigate and answers don't always come quickly.
  • Having both the classic and the new experience is very confusing. Not having all functions on both experiences doesn't make any sense.
  • Increased applications by removing the difficulty of sending in forms. The hardship is no longer on the user, in the form of printing, signing, mailing or faxing.
When a form needs to be initiated by someone online and submitted to a specific person, with a copy sent to another person...DocuSign is the perfect solution. The PowerForm capability enables online form initiation, which reduces load time on websites by removing the need for PDFs and also removes steps users need to take in the process.

Forms that need to be printed and signed by hand completely remove the need for DocuSign.