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Very disappointing experience
February 02, 2022

Very disappointing experience

Lyle Hopkins | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

DocuSign Personal

Overall Satisfaction with DocuSign

I tried to use DocuSign for contract signing. That's what it's supposed to be good for.

I keep getting errors when I try to upgrade my account. I tried contacting support... it's hard to imagine how their support staff gets away with their behavior. In my experience, useless replies, if they even bother to reply, then they close the chat halfway through. It's really, really bad. Incredibly disappointing.
  • Promoting themselves.
  • Providing bad support.
  • Having bugs.
  • Awful customer support.
  • Bugs
  • No way to close account.
  • Did I mention awful customer support?
  • Signing documents.
  • I've wasted a lot of time trying to upgrade and use their support.
  • I had to waste further time sourcing an alternative.

Do you think DocuSign delivers good value for the price?

No

Are you happy with DocuSign's feature set?

No

Did DocuSign live up to sales and marketing promises?

No

Did implementation of DocuSign go as expected?

No

Would you buy DocuSign again?

No

I wasn't able to find any scenarios where DocuSign was well suited because, in my opinion, it had too many bugs to use properly. It's supposed to be good for document signing. Particularly when multiple parties are involved. However, that's only if it works. Only if you manage to pay for your account. If you have any issues, only if you manage to get help from their support. I wasn't able to get my account fixed, so I wasn't able to use it for its purpose.