Item: DocuSign
Rating: 10
Author: Celeste Perona

Overall Satisfaction with DocuSign

Use Cases and Deployment Scope

I use it to sign contracts with partners and to send them letters of authorized MuleSoft partners. So managing master partner agreements through DocuSign where I create and we do virtual signatures between the partner and Salesforce.

Pros and Cons

Pros

I can send an agreement to any email address that is, as long as it is a corporate email address, I can send it to multiple email addresses.
I get a notification of read and of open when an agreement is received so I can really track the progress of the agreements being sent and received and signed.
I can add more than one signature on either party that is signing a contract or honoring agreement. So that makes it easier.

Cons

I think they really improved the interface. That was a challenge two years and before that, but that has been resolved. I don't have any issues right now. I think that was the one thing that I could live with some improvement and they have fixed it. I can manage my own connections, contact also. So they resolved a lot of things in the last two years, so I don't have anything negative right now

Return on Investment

It simplifies my following up and following through signing agreements with partners, making sure that they have read the terms and conditions in the agreements. I have not used it in with customers, but I see that a hundred percent being a use case for that because it's very solid, it's very confidential. We can manage confidential information from there. I had a CEO, the CPO, like executive level individuals using it to sign this agreement so that again, I feel that I'm sending information safely, securely, and I receive notifications in a timely manner. So a hundred percent positive experience for that. For the business that accelerates, it makes it easier for us to sign contracts than it is, than it would be to have a web signature situation.

Usability

Key Insights

Do you think DocuSign delivers good value for the price?

Yes

Are you happy with DocuSign's feature set?

Yes

Did DocuSign live up to sales and marketing promises?

Yes

Did implementation of DocuSign go as expected?

Yes

Would you buy DocuSign again?

Yes

Likelihood to Recommend

Scenario where it's less with anything that is communication that needs to be traceable. It's an absolute must. It's perfect again to train the whole process, but also it integrates in your CRM. So within the Salesforce instance that I use at work, I can have embedded an API that is by DocuSign, so I can track that same progress, not necessarily inside the DocuSign website, accessing my account, but in my salesforce org where I can see where that stands. So I have it embedded in my account, which makes it very simple and easy and I don't have to open more windows and apps and things like that. So that's fantastic.

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