Domo, yes it's that good
Canio Caputo ☁ | TrustRadius Reviewer
November 21, 2018

Domo, yes it's that good

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Domo

Domo is being used across our entire organization. It has solved some manual efforts in both Finance and Operations. Before certain reports were being created in our System of Record, exported to Xls and then manipulated. I took that info and automated the process and made it real time. There is no longer editing. It's just there for them when they need it. The same goes for Operations and how they are managing some aspects of payroll.

Also before the CEO can now see Customer Tickets, see if they are closed out, and what are common issues occurring. Again, in real time.
  • Presents a wealth of data you had to dig for before. Making datasets is easy using its Magic Tool.
  • Very easily allows you to merge data together without having to know code, though it helps to have an understanding of how data works
  • Domo makes it pretty easy to communicate inside the tool. They have something called Buzz, it's nice to not have to leave the tool and email someone. You can do it right inside Domo. You just have to make sure the person you are Buzzing has their notification settings set up to get messages
  • I would also point out that their support is world class. They are very knowledgeable, responsive, and make sure you're issues are resolved.
  • The backend is the Wild West. You have to make sure you document and annotate very well. Novices can't just go to town on the backend, it will wreak havoc on your data model
  • There releasing a beta that will give us more functionality and less restrictions to dashboards. It should be arriving soon. Until then we are stuck with 3 sizes for their "cards" aka charts. It's not ideal, but knowing the fix is coming "soon" makes this less of an issue
  • Knowing where datasets are used is also something that would be great to know. It's hard to get a visual idea of where your Customer Table is linked too. To the best of my knowledge you can't see the schema, like you can with Sisense or can in Salesforce

We looked at all of these and the main reason we went with Domo is because it's a fully hosted solution. With these other tools you may need to host it yourself locally, or if you want to put it on AWS or somewhere else it sort of falls on you, or adds $$$$ to your overall cost. It wasn't something I like the hassle of, so you deal with the lack of some schema visibility b/c the hassle of worrying about your data are virtually (pun intended) eliminated. Dealing with hosting your own solution is not something I would recommend unless your org has dedicated people to do the job. Unlimited storage is a perk, so is the fact that AWS indexes and parses your data. Who wants to worry about that anyway
You can't beat their Salesforce Data Connector. Google Analytics, Facebook, are both well built out too.
Their Magic ETL tool is very helpful and if you don't know SQL it's not a problem. If you do know SQL even better, you can move over to their MySQL or Redshift instance and code away old school style. And you can hook up their workbench on your server and send data in from your SQL server via ODBC connection.
It's not something I use too often b/c I am generally the one building out the Datasets and then creating the cards. It is very easy to add users to the cards. You can very easily limit access and create different levels of access. The security is something they constantly work on and have improved with every major release.
Domo is well suited for your organization if you have a data analyst with an SQL background, and it's not if you don't. I would not recommend it if you don't have someone in the org that can dedicate 20 to 30 hours a week maintaining it. Especially if you plan on using it to service your entire organization.

Domo Feature Ratings

Pixel Perfect reports
Customizable dashboards
Report Formatting Templates
Drill-down analysis
Formatting capabilities
Report sharing and collaboration
Publish to Web
Publish to PDF
Report Delivery Scheduling
Pre-built visualization formats (heatmaps, scatter plots etc.)
Location Analytics / Geographic Visualization
Multi-User Support (named login)
Role-Based Security Model
Multiple Access Permission Levels (Create, Read, Delete)
Responsive Design for Web Access
Dedicated iOS Application
Dashboard / Report / Visualization Interactivity on Mobile