Domo, the one-stop shop for all your metric needs. Domo gets it done!
May 13, 2019

Domo, the one-stop shop for all your metric needs. Domo gets it done!

Byron Conner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Domo

I use Domo mostly to check several metrics that we measure, such as training, sales, cub, etc. We use it across the entire organization but dial into departments as needed. Domo can be used to address many issues including but not limited to, training that still needs to be completed, associate productivity as it relates to email collection/phone collection, gear guard attachment rate, club performance, etc.
  • Visual representation. Domo allows each user to graph data sets for an easy, quick glance at how a particular metric is performing.
  • Customization. Domo allows you to set up your home pages to allow for quick access to the cards that you use most.
  • Fully functional phone App that integrates all the functionality of the desktop site.
  • Updates. It would be great if Domo could update more frequently, especially in the training aspect, as it seems to lag considerably. Ultimately, real-time refresh rates would be ideal as with Club and sales.
  • The integration with "Reflexis." Having the ability to see the status of said task managers would help keep the finger on the pulse of where we are at with various Reflexis tasks/recalls, etc....
  • Better filter options in sales within departments. For example: when pulling top 50 or 100 sales items, there is no need to see Gift card sales. so the ability to filter by sub-department or request sub-departments would be great.
  • Training. I would love for Domo to do live training via webex to highlight functions that Domo can do. I imagine there is an entire world of functionality out there just waiting to be used, but a lot of the time we do not have the time to find it.
  • While I can't provide specific data sets, I will say Domo allows us to have a more active role in managing certain metrics in real time.
  • Domo allows us to drill down in a specific area and place orders based off of the data it provides, such as weekly sales on a specific item or category. You can also extrapolate from past data to predict future sales.
  • Domo allows us to see what items sell with other items. This gives us an interesting perspective and in some cases allows us to "build the basket" around that item.
I mainly give it this rating because of the APP and its functionality. I love the fact that Domo went to a single sign-on system, which allows for more accessibility across multiple platforms (ipad, iphone,etc..). When the App drills down it does not get "lost" in its own pages and goes back and forth from page to page with ease.
This was launched company-wide, so this interaction was never experienced.
The original launch went flawlessly. I would have liked to see more interactive training sessions where you get to see someone navigate the app live instead of sifting through it on your own to find things to use.
I believe it has. I feel like the customer has a voice when it comes to apps/cards. If we think of a functionality that would benefit the business, the team goes to work and in most cases makes it a reality.
  • ForeSee
Domo blows Foresee out of the water. In the future, I would like to see the two integrated further so I do not need to skip between apps.
The best example I can give as it relates to this question is within club reporting. It updates almost instantly and allows management to see where we stand at any moment in the day. This allows us to engage our associates in real time so the desired results can be managed easier.

Domo Feature Ratings

Customizable dashboards
9
Report Formatting Templates
Not Rated
Drill-down analysis
8
Formatting capabilities
10
Report sharing and collaboration
10
Report Delivery Scheduling
8
Pre-built visualization formats (heatmaps, scatter plots etc.)
8
Multi-User Support (named login)
8
Role-Based Security Model
8
Multiple Access Permission Levels (Create, Read, Delete)
5
Responsive Design for Web Access
9
Dedicated iOS Application
9
Dashboard / Report / Visualization Interactivity on Mobile
10