Drift meets Healthcare
Anonymous | TrustRadius Reviewer
October 12, 2017

Drift meets Healthcare

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Drift

We've been testing drift in place of an intercom. We really need a good ticket management tool besides intercoms because of the PHI. Drift allows us to collect the right user data under an agreement that would allow us not be compromised if there was a security breach.
  • Design
  • Brand
  • Product
  • Functionality
  • Features
  • Ticket support
  • Support
  • Implementation
  • Security
  • Intercom
Good competitor, cheaper, slicker, but way less functionality. There's a trade off for everything I guess. In this situation I would go with Drift because of the BAA.
Great for companies that need a support ticketing solution. Not as great for companies that really need to target automation off of scripts.