Overall Satisfaction with Dropbox
[In my experience,] critics have warned me many times over the years that Dropbox is a risk to any company. I have resisted their advice, as for me, Dropbox was working very well over many years now. I had my businesses and employees use Dropbox, stored most of our not [sensitive] data on the cloud and all seemed good.
Until my account was suspended and the whole company stopped working. [I feel. this is] my fault: too reliable on Dropbox. So I contacted support. First, I had to search the website until I found a form to fill out. Waited three days - no response. Filled out another form. Waited three days. No response. Wrote on Twitter. A response - but no help. Wrote emails to support. No response. So after more than two weeks [in my experience,] without any support, a disabled business account we started migrating to another service. Lots of work, 50 people had to move their stuff, but [I feel] Dropbox didn't leave us a choice. I have tried now to [change] the [subscriptions]- but even this seems impossible as soon as an account is disabled. So in the end [I feel] this was the worst experience with an online company I ever had. [In my experience, was] 100% ignored but charg[ed] the highest fees on the planet. My [personal] advice now as well: stay away!
Until my account was suspended and the whole company stopped working. [I feel. this is] my fault: too reliable on Dropbox. So I contacted support. First, I had to search the website until I found a form to fill out. Waited three days - no response. Filled out another form. Waited three days. No response. Wrote on Twitter. A response - but no help. Wrote emails to support. No response. So after more than two weeks [in my experience,] without any support, a disabled business account we started migrating to another service. Lots of work, 50 people had to move their stuff, but [I feel] Dropbox didn't leave us a choice. I have tried now to [change] the [subscriptions]- but even this seems impossible as soon as an account is disabled. So in the end [I feel] this was the worst experience with an online company I ever had. [In my experience, was] 100% ignored but charg[ed] the highest fees on the planet. My [personal] advice now as well: stay away!
- File storage works
- [In my experience,] no support available at all after 14 days and several tries via all channels
- Very expensive in comparison to competitors
- [I feel it] create[d] a dependency that is hard to dis[s]olve
- Worked fine for years to speed up doc sharing within the teams
- Then account was disabled. No support available. Huge costs for us
Same convenience, but more reliable and only 20% of the price
Do you think Dropbox delivers good value for the price?
No
Are you happy with Dropbox's feature set?
Yes
Did Dropbox live up to sales and marketing promises?
No
Did implementation of Dropbox go as expected?
Yes
Would you buy Dropbox again?
No