One in all and Cloud Monitoring is the key and best one I've experienced with Dynatrace
January 30, 2019

One in all and Cloud Monitoring is the key and best one I've experienced with Dynatrace

Lingeshwar Pothani | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

Application Performance Monitoring for deep dive analysis and code review.

[We] Started with Enterprise Synthetic Monitoring and migrated from AppMon to Dynatrace OneAgent. It is widely used to measure the response time and track the slowness of Product Life Cycle Management and SAP Applications.
  • Dynatrace captures every bit of information of Applications Performance
  • It has very nice Dashboards and Reports
  • Auto Baselining of thresholds is the key and very useful
  • The pricing structure needs improvement to simply for web checks and user sessions.
  • More capabilities to include with OpenStack and Cloud Monitoring
  • Easy analysis of data with some good examples
  • Had helped in major IT outages
  • Helped when a major application was down
  • Helped for tracking slowness of Business applications
All in one bundled with One Agent is the key feature [in making] a decision to select Dynatrace
Microsoft Azure, Nagios, Business Process Monitor (formerly HP Business Process Monitor)
App Moniotirng, Synthetic Monitoring has very well suited to the environment

Dynatrace Feature Ratings

Using Dynatrace

50 - IT Service Management
5 - Dynatrace Architect, Admins, Implementors and Support Engineers
  • Application Performance - Deep Dive
  • Synthetic Monitoring
  • User Sessions
  • Auto Remeidation
  • Auto Intelligence
  • Dashboards and Reports
  • Cloud Moniotirng - Azure
  • Infrastructure Monitoring
It helps in achieving the ROI.

Evaluating Dynatrace and Competitors

  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Analyst Reports
Prior Experience with Enterprise Synthetic Monitoring and Appmon has been very impressive to renew the Dynatrace and migration Appmon to Dynatrace OneAgent
Cost is always is the factor for any company. If we can simply the licensing structure and charge only on the usage on specific applications and metrics would put Dynatrace in a very good sport.

Dynatrace Implementation

A very straight forward and user friendly implemenation
  • Implemented in-house
We have helped a company to implement Dynatrace
Not sure - Requirement, Design, Installation, Configuration, User. Trainings
Change management was a small part of the implementation and was well-handled - Post. Review Lessons Learnt
  • Installation of agents on L inux envi ronment
  • Analysing the reports for first time
  • Setting up users and walking through them with users

Dynatrace Support

Dynatrace support along with Guardian support is very impressive.
ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Poor followup
At a time when Application was about to crash, support team has diligently helped by reporting crashes and analysing them to provide best recommendations

Using Dynatrace

Very user-friendly
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Installation and Configuration
  • High level view of Application and its r e vi ew
  • Alerts and. Problems
  • None
  • Very complex data
  • Reports