Dynatrace is a must for web apps
Michael Kobush | TrustRadius Reviewer
Updated February 04, 2020

Dynatrace is a must for web apps

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dynatrace

Dynatrace/Appmon was quickly adopted across the entire organization. It’s nice to see the help desk using Dynatrace when clients call in to quickly diagnose and answer problems. It has really cut down on the time to answer and assist clients with their issues. Session replay is going play a huge role in our support teams.
  • We are easily able to detect memory issues and quickly pin point where they are coming from and most of the time, narrow it down to a specific user and their actions. With this ability, we can call clients and tell them exactly what they are doing and how it is affected the systems.
  • The ability to trace slow SQL statements is huge. Having insight to the database and knowing exactly where are slowness issues are occurring is 90% of the battle.
  • Detecting threading issues easily and connection pool issues has become very convenient before applications move to prod. We can easily see if there’s an issue before moving code, eliminating down time for our users.
  • Dynatrace could work on its naming convention for Appmon and Dynatrace users.
  • The web client could be more robust and have the ability to dive deeper into issues.
  • The ROI is immediate. Within seconds of installing agents, you get great detail into your applications.
  • What would take days and weeks to solve with an APM now takes 10 to 15 minutes.
Dynatrace offers training that no other APM tool offers, not to mention 100% data collection.
Support is amazing and they are always willing to follow up.

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

Yes

Did implementation of Dynatrace go as expected?

Yes

Would you buy Dynatrace again?

Yes

If you have a web app, you need Dynatrace. I can quickly and easily detect issues within an application making for a better user experience.

Dynatrace Feature Ratings

Application monitoring
10
Database monitoring
9
Threshold alerts
10
Predictive capabilities
10
Application performance management console
10
Collaboration tools
10
Out-of-the box templates to monitor applications
10
Application dependency mapping and thresholding
8
Virtualization monitoring
8
Server availability and performance monitoring
10
Server usage monitoring and capacity forecasting
10
IT Asset Discovery
8

Using Dynatrace

12 - Project teams, middleware and performance engineers
2 - Middleware and Performance Engineer
  • Database Monitoring
  • Response time analysis
  • Setting up monitors in stand up areas for dev teams to see when attending meeting
Best APM tool on the market

Evaluating Dynatrace and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Analyst Reports
  • Third-party Reviews
The amount of training available.
Don't wast time with other vendors.

Dynatrace Implementation

I did not participate in the implementation.

Dynatrace Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - To get the best experience out of Dynatrace.
Every time I contact the support team, I know they are going to work hard to resolve my issue. I've seen it happen may times.

Using Dynatrace

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Dashboards
  • Problem analysis
  • Tagging
  • Smartscape
Moving from Appmon to Dynatrace is a bit difficult.