Transformed our operations
Updated February 05, 2020

Transformed our operations

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

Dynatrace is being used across our IT department, primarily in the Digital and Payments areas of the bank. We use it to manage our operations, enhance the user experience, and provide insights to our business stakeholders beyond the traditional technology monitoring use-case.
  • Fantastic user and support community with a global reach makes it easy to connect with expert advice.
  • Problem Root Cause Analysis and Incident Recovery, as well as Technical Debt Reduciton, have improved considerably. This translates to a better customer experience.
  • Some functionality is still missing as the product is being developed. For example, LDAP integration for SSO/AD Authentication is still in the Early Access Programme.
  • The product requires Root Access which has required robust conversations with our Security/UNIX teams who had their concerns.
  • Dynatrace has helped us reduce technical debt.
  • Dynatrace has helped us improve MTTR.
  • Dynatrace has helped us provide detailed insights with relative ease.
Dynatrace uses a lot less system overhead and is much easier to deploy and scale.
Responsive and very few cases logged.

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Dynatrace stands out in monitoring micro-services, quick root causes analysis, and its ease of use from an integration perspective with the likes of ServiceNow. Dynatrace requires low overhead in comparison to previous APM+ solutions which impacted system performance. Dynatrace provides great insights into the digital environment.

Dynatrace Feature Ratings

Using Dynatrace

200 - Technology
4 - Infrastructure
  • Monitoring our Digital Banking Platform
  • Enhanced customer and business insights
  • User Experience Monitoring
  • Being able to achieve greater level of business insights from a tool purchased for a technology use-case.
  • Autonomous IT - Self Healing
  • Auto-Discovery and integration with Service Now
We are due for renewal in 2 years time.