Item: Dynatrace
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We as a consulting and service company, recommend Dynatrace to our customers to address their existing issues related to application monitoring.

Pros and Cons

Dynatrace does quite well in synthetic transaction monitoring and end user monitoring.
The DCRUM which does the real user monitoring is a key strength for clients that have some custom and COTS applications which are not written in Java or .Net.
Mostly our clients look for end to end application monitoring that ties up with existing infrastructure monitoring tools as well. Dynatrace has good capability in integration with other monitoring tools and ITSM.

For SAP and Skype monitoring, it can be improved. I agree any tools cannot provide [more] in-depth monitoring than the proprietary tools but still it can be improved.
Log collection and analytics engine can be developed to put as a single stop monitoring solution

Return on Investment

We made a good impact on ROI for several customers
Improved availability and less MTTR for application related issues
Had reduced lot of custom monitoring built to detect application monitoring issues

Alternatives Considered

System Center Operations Manager, AppDynamics, New Relic, Business Process Monitor (formerly HP Business Process Monitor) and CA Wily Customer Experience Manager

Each of the tools has its own strength and weakness. A few tools like HP fully rely on integration with HP products that do other monitoring. SCOM [does] only their Microsoft products monitoring in depth (.net) not much capability around Java applications. NewRelic is a newcomer in the market when compared to the other three listed above. It has similar capabilities of Dynatrace but is still way behind when compared to Dynatrace. AppDynamics is the real competitor to Dynatrace and where there is a very tough decision we always make to recommend Dynatrace.

Support Rating

It was good when our dyntrace managed team contact for any issues, they were responded within short time and also they work till providing a permanent fix. Also the customization required for the users were brought to their attention and found that they were able to help to some extent to satisfy our customers

Key Insights

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

Yes

Did implementation of Dynatrace go as expected?

Yes

Would you buy Dynatrace again?

Yes

Other Software Used

System Center Operations Manager, SolarWinds Network Performance Monitor, SolarWinds Server & Application Monitor, Nagios Core

Likelihood to Recommend

It is well suited for companies that only do infrastructure monitoring and are struggling to move to the next level of application monitoring. Also, customers who have less capable APM tools can switch to Dynatrace to have better APM end to end monitoring.

Business Processes Supported

Applicatio performance and end user monitoring
cloud monitoring

Products Replaced

Not Sure

Dynatrace Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Support understands my problem Support cares about my success Quick Initial Response	None

My experience on various monitoring tools and Dynatrace

Overall Satisfaction with Dynatrace