Awesome application performance monitoring tool
Updated February 05, 2020

Awesome application performance monitoring tool

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

Dynatrace is used for select applications in our company. We use it to troubleshoot apps and improve the performance of key apps. We also use synthetic monitoring to ensure reliable uptime and availability for our customers. We recently deployed real-user monitoring as well to track user activity. We have also integrated Dynatrace with Splunk and Service Now. We do get problem alerts from Dynatrace in Service Now
  • The backtrack feature is awesome.
  • The replay features to troubleshoot applications issues is incredible.
  • The Appdex index provides a health score for executives.
  • The ability to view error logs within Dynatrace is a very useful feature.
  • End-to-end transaction monitoring and code injection help troubleshoot a lot of issues.
  • Basic functions like extracting a list of deployed or discovered hosts are missing from the console.
  • Needs more interfaces, like Solarwinds etc. to be built-in with Dynatrace
  • We are able to provide an app score to the management.
  • Logs and portals are very transparent and provide a clear view into the state of the environment.
There’s is no other single product that does what Dynatrace currently provides.The combination of user-monitoring, applications performance monitoring, database monitoring, host-level metrics, smartscape to automatically detect the components in the environment are all great features. Dynamic dashboads are unique as well and there is no other competing product that does all of the above and that too, effortlessly.
We do have premium support from dynatrace and it has worked like a charm. We also engaged profession services to engage in the role of providing additional support. The online support has been exceptional as well. Of course, at times, we get responses like this feature is not supported or not yet available and will be available at a later date. We have submitted a few requests for enhancement as well and it gets voted up or down by the community.

Do you think Dynatrace delivers good value for the price?


Are you happy with Dynatrace's feature set?


Did Dynatrace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dynatrace go as expected?


Would you buy Dynatrace again?


The Dynatrace team is always improving the app and the support is great. However the mindset is for a smaller sized organization. Eg. Role-based access to administer different apps is missing from this tool. Dynatrace reports are virtually non-existent and it only provides dashboards. Not an ideal situation when leadership is actually seeking tangible reports to be delivered to our clients (government mandated application status and outage period requirements)

Dynatrace Feature Ratings

Using Dynatrace

500 - Application development and support, web support, infrastructure support, NOC, Incident response center, high-priority incident management team, Problem management team, infrastructure team, db team, network team, WAN team among others. The application development team gets the most mileage from Dynatrace's abilities to troubleshoot applications in a timely manner to reduce operations overheads and costs.
12 - Core application architecture and understanding of the basic concepts. Ability to deploy and update dynatrace settings and configurations within the environment. Team members also need core database, network and systems knowledge besides the above. ability to integrate leveraging APIs with other applications needs extensive API and other development background as well.
  • Real user monitoring
  • Troubleshoot apps
  • Resolve external web monitoring thru synthetic monitoring
  • Smartscape provides a better view of the enterprise
  • Session replay
  • Embed code into our apps
We have got tremendous support and response from the dynatrace support team as well as the larger community. We still have issues like the lack of role based administration, but we are told that it may be coming in a future release. The team is very supportive and has assisted us in several tough situations.

Evaluating Dynatrace and Competitors

  • Product Features
  • Product Reputation
Product features and the ability to monitor a variety of parameters using a single tool.

Dynatrace Implementation

Dynatrace Support

Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - we already pay for premium support
The dynatrace team was very responsive in assisting us with the testing of the citrix plugin for dynatrace.

Using Dynatrace

Feel confident using
  • Real user monitoring
  • synthetic monitoring
  • role based access
  • reports
awesome interface