Dynatrace for the win!
Updated February 06, 2020
Dynatrace for the win!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dynatrace
Dynatrace is being used to monitor the majority of production applications. This includes payments, b2b, database calls. It is used by operations and developers. It addressed getting APM into our org for automation and containerization.
- Dynatrace was quick and easy to implement so we could see an immediate impact.
- Root cause analysis and problem identification help lower MTTR.
- The UI is easy to use, which makes for quick adoption.
- The ability to alert on low volume right out of the box for transactions and services would be nice.
- The fact that you can’t resize the number of open problems tile is frustrating.
- The beehive dashboard page is worthless.
- We have lowered MTTR.
- We can address problems quicker.
No competition. Dynatrace won because of root cause analysis. Ease of deployment. Ease of use.
Do you think Dynatrace delivers good value for the price?
Yes
Are you happy with Dynatrace's feature set?
Yes
Did Dynatrace live up to sales and marketing promises?
Yes
Did implementation of Dynatrace go as expected?
Yes
Would you buy Dynatrace again?
Yes
Dynatrace Feature Ratings
Using Dynatrace
500 - Dev/Ops/Business/Senior Mgmt
5 - dev ops/automation/middleware teams
- monitor java
- monitor containers
- cicd pipelines use dyna to monitor response times and errors for canary deployments
- would like dev to integrate more early on
- would like tqa to use it
Evaluating Dynatrace and Competitors
Yes - new relic and ca wily - wily didn't scale. new relic is not the best at showing real time metrics
- Product Features
- Third-party Reviews
product features and capabilities
wouldn't change
Dynatrace Implementation
- Implemented in-house
Change management was minimal
Dynatrace Support
| Pros | Cons |
|---|---|
Knowledgeable team Immediate help available Support cares about my success Quick Initial Response | Poor followup Escalation required Need to explain problems multiple times |
No - as an org we don't feel that is price is worth it - we seldom need to open requests
Yes - a lot of bugs we report don't get solve. For example the lastest on is that problems page stopped auto refreshing.
When we started we had D1P. Kim and Cay were absolutely amazing. We met weekly to discuss our implementation and work through any issues we had. Product features were tracked by them.
Using Dynatrace
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- performance monitoring of applications/services
- drilling deep into service calls and code problems