The best APM tool
February 04, 2020

The best APM tool

Mark Herbsleb | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

We use Dynatrace across the organization to help us find the root cause of issues in a more timely manner. Additionally, we use it to improve the customer experience of our external applications.

Pros

  • Root cause analysis is heads and shoulders above the competition. I don't have to spend the time sifting through the data to understand what metrics deviate from the norm.
  • Impact analysis is superb, showing us the actual users that were impacted by an issue.

Cons

  • Cost
  • Ease of use. The tool generally does a great job, but can be difficult to find where we need to do some fine tuning where things don't work as expected. Example--problems where we think separate problems should be joined into one problem.
  • Dynatrace enabled faster time to resolution and gave us a better understanding of customer impact.
Dynatrace is much more user-friendly. It has a better ability to show root causes. Dynatrace university is the best for getting new users up to speed, and DynatraceOne is the best for support in real-time... IN the tool!
DynatraceOne support is phenomenal. Having the in-product chat in the tool is very convenient. The employees who staff this are extremely knowledgeable, patient, and are dedicated to solving your issue or question.

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

Yes

Did implementation of Dynatrace go as expected?

Yes

Would you buy Dynatrace again?

Yes

Acoustic Experience Analytics (formerly Tealeaf), Micro Focus SiteScope (formerly HP SiteScope)
Well suited for a variety of applications like our internal apps, customer-facing apps, and cloud apps. It pulls everything together that I need to monitor my applications: Real User Monitoring, synthetics, session replay, infrastructure monitoring. I can follow everything from web page to database calls.
The tool quickly identifies issues and creates alerts with all the relevant information to help me resolve the problem.

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