The best APM tool
February 04, 2020

The best APM tool

Mark Herbsleb | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

We use Dynatrace across the organization to help us find the root cause of issues in a more timely manner. Additionally, we use it to improve the customer experience of our external applications.


  • Root cause analysis is heads and shoulders above the competition. I don't have to spend the time sifting through the data to understand what metrics deviate from the norm.
  • Impact analysis is superb, showing us the actual users that were impacted by an issue.


  • Cost
  • Ease of use. The tool generally does a great job, but can be difficult to find where we need to do some fine tuning where things don't work as expected. Example--problems where we think separate problems should be joined into one problem.
  • Dynatrace enabled faster time to resolution and gave us a better understanding of customer impact.
Dynatrace is much more user-friendly. It has a better ability to show root causes. Dynatrace university is the best for getting new users up to speed, and DynatraceOne is the best for support in real-time... IN the tool!
DynatraceOne support is phenomenal. Having the in-product chat in the tool is very convenient. The employees who staff this are extremely knowledgeable, patient, and are dedicated to solving your issue or question.

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Acoustic Experience Analytics (formerly Tealeaf), Micro Focus SiteScope (formerly HP SiteScope)
Well suited for a variety of applications like our internal apps, customer-facing apps, and cloud apps. It pulls everything together that I need to monitor my applications: Real User Monitoring, synthetics, session replay, infrastructure monitoring. I can follow everything from web page to database calls.
The tool quickly identifies issues and creates alerts with all the relevant information to help me resolve the problem.

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