Item: Dynatrace
Rating: 10
Author: Gustavo Maia

Overall Satisfaction with Dynatrace

Use Cases and Deployment Scope

Most of my clients use Dynatrace in specific departments, not the whole organization. They are almost all working on expanding this and especially trying to bring business people to the party. Most of the time, my clients come to Dynatrace to work on monitoring their apps, but we try to show them that they can deliver business metrics and also optimize their performance, not just be reactive.

Pros and Cons

Pros

Problem Detection
Root Cause Analysis

Cons

Serverless application monitoring
Cloud integration

Return on Investment

As a partner, we have a healthy relationship with resale of Dynatrace
We also have service offerings based on Dynatrace

Alternatives Considered

AppDynamics and Datadog

There are many pros and cons. For some use cases, Dynatrace far exceeds the capabilities of the competition--for instance in automatically detecting issues and performing root-cause analysis, Dynatrace is clearly ahead of the others. For cloud monitoring, Datadog seems to have the upper hand, especially when it comes to server-less apps.

Support Rating

Dynatrace ONE works very well, for the purpose it was built. You can get quick answers that are more in-depth than expected for a first-level, in-product online chat. Dynatrace guardian used to work very very well, but some of our customers have been facing issues with them, which we are still in the process of understanding and remediating.

Key Insights

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

Yes

Did implementation of Dynatrace go as expected?

Yes

Would you buy Dynatrace again?

Yes

Other Software Used

Elasticsearch, Datadog, AppDynamics

Likelihood to Recommend

Dynatrace is well suited for monitoring a diverse ecosystem of applications, running in multiple environments and with differing languages. It is very quick and easy to implement Dynatrace and it is very fast to deliver business value. In the world of cloud deployments, monitoring server-less applications, i.e. AWS Lambda is still in early stages, which is a shame since we often use it.

Dynatrace Feature Ratings

Comments

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