Dynatrace comes at you fast but is extremely helpful!
February 07, 2020

Dynatrace comes at you fast but is extremely helpful!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

Dynatrace is used by the SaaS team to monitor the various environments contained within our 'domain'. It helps us monitor services, servers, alerts us to degradation, etc., in our environments. It helps us speed up our process of triaging an issue and resolving said issue faster.

Pros

  • Contains an amazing breadth of information without lifting a finger
  • Speeds up team response to issues

Cons

  • The learning curve is a bit steep and a lot comes at a first-time user fast
  • Better integration with environments that are secured behind SSO modules, etc. for things like Session Replay
  • Increased speed of issue resolution
  • Increased visibility into problematic areas of our software
From my interaction with Dynatrace, their support staff is friendly and diligent. They are always looking to help, and their team is always adding features.

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dynatrace go as expected?

I wasn't involved with the implementation phase

Would you buy Dynatrace again?

Yes

Dynatrace has given me visibility into the services running on my systems and alerted me to errors that clients may not have even seen yet. An example would be the MSMQ service on a particular host. Dynatrace alerted me, stating that there was an issue with insufficient resources before anyone else had even reported the issue.

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