Intelligent Automation
February 07, 2020

Intelligent Automation

Aaron Martinas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

Dynatrace is being used by a specific department currently. As our expertise with this product increases, we will likely migrate existing application monitoring technologies into Dynatrace. The operations team has traditionally used various monitoring technologies that we want to integrate into one platform to increase issue correlation effectiveness. Additionally, we'd like to integrate alerting and incident management into Service Now.

Pros

  • Application discovery
  • Automated base-lining

Cons

  • When filtering by time, it seems like certain clicks will send you down a trail that no longer illustrates that you're filtered by time.
  • Management zones assist in correlating problems more effectively
  • Significant reduction in time taken during P1 issue discovery
These technologies seem to be primarily reactive. Kaseya alerting is particularly difficult to set up and can create very chatty alerts with too much information. These products do not recognize relationships between applications. The ability to integrate log monitoring into Dynatrace's event correlation makes this product superior to the problem analysis offered by these other products.
The speed of customer support is excellent. Dynatrace is responsive and reactive to the issues I raise. There are multiple avenues to reach support, which makes it less stressful. Account managers take their time to understand the issues and are always able to get the matters routed to the proper engineers.

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dynatrace go as expected?

I wasn't involved with the implementation phase

Would you buy Dynatrace again?

Yes

Dynatrace seems suited for all types of environments, especially those with Linux and Windows deployments. Any organization that wants to reduce the amount of time spent determining root-cause analysis will find this product extremely valuable. It's fully customizable, which allows for "noise" to be filtered out and meaningful problems to be raised.

Dynatrace Feature Ratings

Comments

More Reviews of Dynatrace