Easy to use, difficult to master
February 11, 2020

Easy to use, difficult to master

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

We use Dynatrace as our primary application monitoring tool across the entire IT department, and we use Dynatrace as a way to provide some value to business users when they have dependencies on IT products put forth by our department. Production support users (like myself) use Dynatrace for monitoring, alerting, troubleshooting, and anomaly detection. Our tier 1 support uses Dynatrace's dashboard tools for around-the-clock monitoring. Our software development teams use Dynatrace to gain better insight and visibility into how their code performs in our various environments.

Pros

  • Installation and implementation
  • Anomaly detection and alerting

Cons

  • Dashboard tools
  • Navigation and ease of use
  • Shifts responsibilities left
  • Greater visibility across the business
Some of these tools we use alongside Dynatrace, and others we chose Dynatrace over. Since Ruby is not a Dynatrace supported language, we use New Relic to monitor those applications. We are an AWS shop so naturally, we use CloudWatch metrics for things like auto-scaling where it has better hooks into AWS services than Dynatrace. AppDynamics was a tool we POC'd Dynatrace against before making our purchase decision. We chose Dynatrace due to the better out-of-the-box capabilities and the greater depth it provided for supported monitoring technologies.
We received loads of support from Dynatrace during the initial implementation of the product. On-call-like support for our roll-out, hundreds of hours worth of training for our users, and the always-helpful and continued support from chat agents who we have access to right from the Dynatrace console.

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

No

Did Dynatrace live up to sales and marketing promises?

Yes

Did implementation of Dynatrace go as expected?

Yes

Would you buy Dynatrace again?

Yes

Dynatrace is great for monitoring tool consolidation. It supports a very wide variety of languages and technologies. Dynatrace is great for granting company-wide visibility into IT applications and supporting software. And it is great at detecting problems, alerting the necessary parties, and providing visibility into the root cause.
Dynatrace is severely lacking in proper dashboard tools and ease of use, though. It has a steep learning curve; the interface can make it difficult to find exactly what you're looking for at times; often, once you do find what you're looking for, you can't easily put it on a dashboard to make it easier to find and access next time around. Dynatrace is also fairly expensive.

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