My Dynatrace Experience
February 11, 2020

My Dynatrace Experience

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

We have been with Dynatrace for 7 years, having implemented by the Application Development team when we had issues with performance degradation on our digital platform. Over the years, we transitioned from AppMon to Dynatrace, Gomez to Dynatrace Synthetic, and on-boarded not only Tier 1 but also Tier 2 Applications and started to utilize Infrastructure monitoring.
  • Simple instrumentation
  • All-in-one tool
  • Database monitoring
  • Better pricing for log data ingestion
  • Reduced MTTR & MTTD
  • Increased visibility for operations
I have used a plethora of Application Performance Management (APM) tools, all have their niche. Dynatrace provides the best-in-class experience for support, operations, and platform engineering teams. In addition, access for my Enterprise Development teams has been critical. Also, my Database Administrators (DBA) have used Dynatrace to prove/disprove problems within their relational databases.
Sales engineers from Dynatrace truly go above and beyond. In addition, the Dynatrace Guardian Program has been nothing less than stellar from a service perspective. However, this program can be over-priced, and I believe Dynatrace is losing the long-term game in this segment and should seek to reduce this cost. Finally, the chat support is not a great experience, and they constantly respond only with links to documentation. This needs to improve.

Do you think Dynatrace delivers good value for the price?


Are you happy with Dynatrace's feature set?


Did Dynatrace live up to sales and marketing promises?


Did implementation of Dynatrace go as expected?


Would you buy Dynatrace again?


Windows Server, Red Hat Enterprise Linux (RHEL), Oracle Database
The good: Dynatrace is great for application performance monitoring and synthetics testing, and has very good all-in-one multi-cloud support and observability.

The not so good: Dynatrace is not great for additional charges for metrics ingestion and the need for additional tools (e.g. log management and analytics). They nickel-and-dime customers.

Dynatrace has great potential for Real User Management (RUM) and Digital Experience Management (DEM) to help IT and the business side collaborate.

Dynatrace Feature Ratings