Go with the Flow of the River
May 18, 2021

Go with the Flow of the River

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

We currently use Chrome River for expenses and invoicing. It is used company-wide and provides our employees a way to submit their business expenses or submit requests for invoices.

Pros

  • User friendly
  • Advanced technology
  • Multifaceted

Cons

  • OCR and image retention.
  • Help desk speed in response and turn around.
  • Speed of system overall.
  • Efficiency of employee time.
  • Reduced processing times.
Always room for improvement, but overall the system is user-friendly. The mobile app is exactly a desktop version, making it simple.
Support used to be really good and fast, but with the acquisition, the wait time has increased significantly and help is not as knowledgeable.
Great for the Accounting Department for smooth and efficient processing, as well as integration with other systems.

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