Overall Satisfaction with Emburse Chrome River
We have been implementing ChromeRiver firm-wide to take over our old legacy Travel and Expense reimbursement system. Using ChromeRiver, associates are able to easily create either out-of-pocket or AMEX corporate card expenses that they can attach and submit. Using ChromeRiver, users can upload a receipt either through manual upload straight from their PC based on a receipt that they have scanned in, they can email it on behalf of themselves or for an expense owner who they are a delegate for, and also through the CR SNAP app which is a great app that allows our Financial advisors to be able to easily take a picture and have the receipt already in their eWallet. The ease of use and the user-friendly User interface are the key features which we appreciate.
- Reporting straight from the application or with CR Reporting team.
- Ease of use of filling out an expense line item and attaching to a report.
- The approval process through email or straight on the ChromeRiver website.
- Better user help guides for FAQ.
- Better response time from their solution administrators.
- Better ability to download listing from Entitys that we have customized.
- Faster time from expense to export.
- Better ability to develop customized reports.
- Happier associates who understand the process.
We had a very good working relationship with our Chrome River advisor to set up a specific custom mapping to our accounting information. We also work well with them to customize business compliance rules that are specific to our industry. For ongoing changes, Chrome River is very attentive to how we can make our product better.
We have a direct impact from Chrome River to our accounting system. With the mapping, we have nightly files that will send our corporate card information and out-of-pocket expenses so we can pay back our corporate cards to the company and also pay our vendors who are our employees directly for out-of-pocket charges they've incurred.
Chrome River is very user-friendly but there are still some associates who have questions with more complicated questions. These include specific charges like hotel folios and expense line items that have a huge number of guests. They have a lot of questions about the bulk CSV file upload for the external guests.
I have not had any experience with implementation of previous T&E products.
The customer support agents that include for our system configuration and also from the reporting side are definitely attentive to our issues. There are multiple times we have to go through various iterations to finally resolve the issue and this could have worked better if the Chrome River admins would have validated their work before getting back to us.
Very well suited for user-friendly interactions and step-by-step progress of expensing and submitting a report. Also, it's nice having the "Tracking" feature that shows who the report is pending approval from. That gives a lot of insight and allows for self-service for questions that those users have.