Emburse Chrome River Expense
November 13, 2021

Emburse Chrome River Expense

Sheri Ponder | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

Southeast MO State University uses Emburse Chrome River Expense for our Travel expense reporting, Purchasing Card reconciliation reporting, and non-travel business expense reimbursement reporting. Prior to Chrome River, our university did not have a travel or card management system and all reports were submitted on paper. While it was a big transition for our users, it has been a great step in converting from paper-pushing to electronic submission and approval.
  • User friendly.
  • Customizable for policy compliance.
  • Customizable for notifications.
  • Currently having issues with some users being able to view receipts via approval email.
  • Some system improvements to current included features will now cost additional fees to get.
  • Customized setup has not been fully converted to updated features.
  • Electronic submission of business expenses eliminating paper pushing.
  • Electronic approval routing that can also be customized for expense type and amount.
  • Email notification to user for returned for correction reports.
Since this was our first travel and expense management system, it was a challenge at first to figure out where and how to pull needed data from our financial system into daily feeds for keeping Chrome River up to date. This includes authorized users, approver routing, and current allocation data.
It does integrate with our financial system, but per the opinion of our IT staff that were involved, it was not as smooth of an integration as they understood it to be. There was more manual build than they were led to believe to get the data feed files compliant to work with Chrome River.
We have a wide range of user experience opinions. Most of our users were very hesitant to switch from paper-pushing to fully electronic submission, approval, and processing. Since converting we have users that love the system and its ease of use and we have users that completely despise having to use it. But most users that do not like the system are some of our more technically challenged employees.
Emburse Chrome River Expense is the first expense management system that our university has used. I do not have any other product to evaluate or compare it with. Before deciding to purchase and use Emburse Chrome River Expense, we did have a few other product demos but high up levels made the determination of which product to purchase based on ease of use, integration capability, and cost.
Embuse Chrome River does have a Help Desk platform to submit cases for system issues, help with customization, and any other help topics that system administrators may need. These cases are assigned to chrome river support experts that then work with you to resolve the issue at hand. Their response to cases is timely and efficient.
Being our first travel and expense management system, I do not have a clear comparison opinion. But Chrome River Expense is a user friendly system even for some of our technically challenged employees. The amount of compliance and business rules added triggers notifications to users while they are creating and building the report.