Item: Emplifi
Rating: 7
Author: Verified User

Overall Satisfaction with Emplifi Social Commerce Cloud

Use Cases and Deployment Scope

Currently, we use Emplifi Social Commerce Cloud to create content, provide customer experience, and track & report on analytics.

Pros and Cons

Pros

The Emplifi Social Commerce Cloud team provides exceptional, hands-on customer service
The Emplifi Social Commerce Cloud team addresses bugs responsively

Cons

There are more bugs than I expected
The user experience is more complicated than it should be

Return on Investment

Emplifi Social Commerce Cloud has potential to decrease our customer response time

I think Emplifi Social Commerce Cloud has great potential and does some things very well, but I still think the user experience is more clunky and complicated than it should be, which impedes work flow.

Alternatives Considered

Brandwatch and Sprout Social

Key Insights

Do you think Emplifi delivers good value for the price?

Not sure

Are you happy with Emplifi's feature set?

Yes

Did Emplifi live up to sales and marketing promises?

Yes

Did implementation of Emplifi go as expected?

Yes

Would you buy Emplifi again?

Yes

Likelihood to Recommend

I think Emplifi Social Commerce Cloud is well suited for small-to-medium social media teams. I don't think Emplifi Social Commerce Cloud is well suited for large teams in need of immense efficiency.

Comments

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So far, buggier than expected, but still good enough.