1. Home
  2. Meeting Room Booking Systems
  3. Accruent EMS Reviews
  4. User Review of Accruent EMS
Best That I know of...
October 02, 2018

Best That I know of...

Jacob Nihipali | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

Across the whole organization now with centeralized academic scheduling.
  • I like that they have different products like the master calendar which feed information between the two systems.
  • It has a lot of flexibility and allows us to configure it to our needs.
  • Automated reports and confirmations are huge.
  • The master calendar feature has been frustrating to implement and seems to have many issues. Tech staff is not the best to help with it.
  • Better support hours. Sometimes it takes weeks to get items resolved. Maybe because they don’t understand the issue at first.
  • Better online guidebooks. And an overall look at scheduling and the structure of how things can be done. A support group for users would be helpful along with a board where we can vote on implementation in or upgrade ideas that others have.
  • Better system to track what has been done and where things were left off. We were left with using reminders and sending them to each other but we are basically burying issues in text. A better way to track where an event was left off and knowing who approved it had exceptions would be awesome.
  • A better copy of the email version. It simply has the text but does not show the full context of the email copy in the reservation tab.
  • Email notification to the services so they can respond to the states. And a link so they could respond by email.
  • A better way to update groups and contacts by import. This does not work well. Or needs a clear sample import file. (More sample import files with the header of the columns would help a ton.)
  • Report on inventory available on a certain day in a certain room.
  • Room notes to automatically print on their confirmations. We have different confirmation copies but manually add on detailed reminders for various rooms.
  • Hoenstly I think it is the best product out there that I have found. A little clunky but suits our needs and has decent reports. It is more expensive than I imagined but we would prefer to use more of it like I said previously, in order to get a better return we need more hands-on training. The clinic which we paid extra for this morning was disappointing at showing us how to use the optimizer effectively. Talked too much and didn’t give a good overview so now we are left to figure it out on our own and decide if it is worth the money to use. We don’t get IT support on our campus so this would factor in whether or not we are getting a good ROI.
These are the other software I have worked on implementing. People soft had an excellent course that was so thorough that I was able to implement a ton of things when I went back. I felt confident and was able to make a huge change. I also worked with Workday implementing and it was rough. EMS is fairly user friendly when it comes to configuration but there could be more direct classes even if it was an online option to help people. The networking sessions today was so superficial. I thought it would have been better going but the number of years you have used EMS or topic specific
Not quite 10. Has more features that are clunky and could be more user friendly.
On some features, it could be better. For the majority it is very flexible. I enjoy that part of it. Providing more guidance on what the factors are or more information on what they do would be helpful.
I think it lacks support. I had better help and vision with talking from a colleague from a sister school. EMS does not do a good job at selling and giving their customers the full use of their product. I came last year to the conference and was not that impressed with the presentations as they seemed unprepared and subject matter was not in-depth. I was hesitant to come this year but our VP insisted. The online support and phone number is there but you cannot get a full view of what this product can do. It really is amazing but we can’t use what we don’t know.