Encompass360 has been a great addition to our tool set.
December 28, 2016
Encompass360 has been a great addition to our tool set.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Encompass from Ellie Mae
We utilize Encompass in all areas of our organization. As a correspondent lender, we process and review loans prior to purchasing. Post purchase, the loan files are handled by our post-closing and accounting teams. Post servicing [the] transfer, the loan files are data mined and used for reporting and analytics. Having one system for all of the loan data during the whole lifecycle saves a lot of trouble and really streamlines our process.
Pros
- Loan file access can be controlled very easily.
- Process workflow is easily configured via customizable business rules.
- User experience is configurable via a robust SDK.
- Documentation and context aware F1 help are great.
Cons
- At times the software update details and testing are a bit lacking and this can lead to issues in production. A little bit too much reliance on a short user base testing time period seems to lead to many urgent patch fixes.
- We moved from an Excel loan tracking spreadsheet to a semi-automated workflow application. Our loan review-to-purchase times frame was reduced by 1/3.
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